Terms and Conditions

TERMS AND CONDITIONS FOR BESPOKE CAKES

Please could you confirm –

Date Required
Ideal collection time
Flavour of cake
How many to feed
Allergies
Theme – pictures are great
Any personalisation required

JODIE BAKES LTD

Booking Terms & Conditions, Collection Information & Cake Care Guide

Welcome!
Thank you so much for choosing Jodie Bakes!

We’re delighted you’ve chosen us to create your cake and we can’t wait to bake something special for you.

Please take a few minutes to read through our Booking Terms & Conditions, Collection Information and Cake Care Guide. These have been designed to ensure everything runs smoothly and to help your cake arrive and remain in perfect condition.

By making payment for your order, you confirm that you have read, understood and accepted these Terms & Conditions.

Collection Information

Your collection time will be confirmed within your booking email.

As every cake is freshly made to order, collections are arranged by appointment. We will always do our best to accommodate your preferred collection time wherever possible.

Please ensure you arrive during your agreed collection window.

As we are a busy working bakery with varying opening hours, we cannot guarantee that staff will still be available once your allocated collection time has passed.

Unfortunately, if you arrive after your agreed collection window and the bakery has closed, we cannot accept responsibility for missed collections and refunds cannot be issued.

Collection Address

Jodie Bakes Ltd
Cardigan Workspace
Lennox Road
Leeds
LS4 2BL

Finding Us

Our what three words location ///jukebox.handy.total

From Kirkstall Road, turn onto Milford Place (next to JD Gym).

Take the second right onto Lennox Road.

Please do not turn into the Doboy car park.

Continue past the grey entrance gates and follow the road around to the left (it may appear to be a dead end).

You’ll see a white wall-mounted sign reading “Jodie Bakes Collection Point.”

Please collect from this door, as it allows us to safely bring your cake directly to your vehicle.

Cake Care

Every cake leaves our bakery in excellent condition and is checked before collection or delivery.

Once your cake has been collected or delivered, responsibility for the cake transfers to the customer.

Cake care instructions are provided with every order.

For the safest journey home we recommend:

• Place the cake flat in the passenger footwell.

• Direct the air conditioning towards the floor during warm weather.

• Drive carefully and avoid sudden braking or sharp corners.

• Never transport the cake on a passenger’s lap or on a seat.

Once your cake has left our care, we cannot accept responsibility for damage caused during transport, handling or storage.

Warm Weather

Our cakes are made primarily with buttercream and are extremely sensitive to heat.

Please keep your cake refrigerated until approximately 45 minutes before serving.

In warm weather, buttercream cakes can soften, melt or, in rare circumstances, become unstable.

Unfortunately, we cannot accept responsibility for cakes affected by:

High temperatures
Direct sunlight
Warm vehicles
Incorrect storage
Cakes left unrefrigerated

Delivery & Venue Set-Up

Where delivery and set-up have been arranged, we will carefully assemble your cake before leaving the venue and take photographs of the finished set-up.

Where possible, cakes should remain refrigerated until approximately 30–45 minutes before serving.

We will always advise venue staff on the best way to care for your cake before leaving.

However, once we have left the venue, we cannot be responsible for factors outside our control, including:

Weather conditions
Heating or air conditioning
Direct sunlight
Incorrect storage
Movement by venue staff or guests
Accidental damage

Where required, our cakes contain internal supports to maximise stability. However, cakes remain delicate, handmade products and environmental conditions are beyond our control.

Design & Handmade Products

Every Jodie Bakes cake is individually handmade.

Whilst we make every effort to recreate inspiration photographs or previous designs, no two cakes are ever identical.

Small variations in colour, decoration, finish, flowers and placement are to be expected and are part of the unique, handmade nature of our work.

Seasonal products and decorations may occasionally vary depending on availability, but the overall style and quality of your cake will always be maintained.

Changes to Your Order

We understand that plans can change and we’ll always do our very best to accommodate amendments wherever possible.

Changes to flavours, colours, wording, decorations, size, design or collection dates can usually be made up to 14 days before collection, subject to availability.

Unfortunately, changes requested within 14 days cannot be guaranteed, as ingredients, decorations and production schedules will already have been arranged.

If changes can be accommodated, additional charges may apply.

Significant changes requested close to your collection date may be treated as a cancellation of the original booking and a new booking may be required.

Allergies & Dietary Information

Please inform us of any allergies or dietary requirements before placing your order.

Whilst every reasonable precaution is taken, all products are prepared in a kitchen that handles ingredients including:

Gluten
Wheat
Milk
Eggs
Nuts
Peanuts
Soya

We therefore cannot guarantee that any product is completely free from allergens or traces of allergens.

Customers are responsible for informing guests of any potential allergens before consumption.

Fresh Flowers & Non-Edible Decorations

Some cakes may include fresh flowers, dried flowers or decorative items.

Unless specifically prepared for food use, these items are not edible and should be removed before serving.

Where flowers are supplied by a florist or customer, Jodie Bakes Ltd cannot accept responsibility for their suitability for use on food products.

Photography

We love sharing our work!

Unless you specifically request otherwise, Jodie Bakes Ltd reserves the right to photograph your cake for use on our website, social media platforms and future marketing.

No personal information will ever be shared without your permission.

Customer Cancellations

More than 14 days before collection

A full refund of any payments made will be issued.

8–14 days before collection

A 50% refund will be issued.

At this stage, bespoke decorations, colours and materials will often already have been purchased specifically for your order.

7 days or fewer before collection

Unfortunately, no refund can be issued.

By this stage, your production slot has been reserved exclusively for your order and is unlikely to be filled at short notice.

If Jodie Bakes Needs to Cancel

Cancellations from our side are extremely rare.

However, in exceptional circumstances such as illness, emergency or circumstances beyond our control, we may occasionally need to cancel an order.

Should this happen, we will contact you immediately and issue a full refund within 48 hours.

Where possible, we will also offer an alternative collection date.

Food safety is our highest priority and we will never prepare food whilst unwell.

Payment Terms

Payment must be received:

14 days before collection for celebration cakes.
12 weeks before collection for wedding cakes.

Orders placed within 14 days of collection require payment in full at the time of booking.

If payment is not received by the due date, your booking may be released and offered to another customer.

If you have missed your payment deadline, please contact us before making payment to confirm that your booking can still be accommodated.

Bank Details
Will be sent via email – payment secures order. Non payment means you are not booked in

Please use your name and collection date as your payment reference.

If you’re unable to do this, please send us a quick email once payment has been made so we can match it to your booking.

Late & Non-Collection

It is the customer’s responsibility to collect their order during the agreed collection window.

If you arrive after your allocated time, the bakery may already be closed.

Refunds cannot be issued for missed collections.

Orders that are not collected on the agreed date and where no alternative arrangements have been made may be disposed of after 24 hours.

Damage After Collection

We cannot offer refunds or replacements for cakes that have been damaged after collection or delivery due to transportation, accidental damage, incorrect storage, mishandling or customer error.

Complaints

We hope you’ll absolutely love your cake!

If, however, you have any concerns, please contact us within 24 hours of collection or delivery so that we have the opportunity to investigate and resolve the issue.

Unfortunately, we cannot consider complaints once the cake has been substantially consumed, altered or disposed of.

Consumption & Storage

For the very best quality, we recommend enjoying your cake within 3–5 days of collection (depending on the cake type).

Please follow the storage instructions supplied with your cake.

We cannot guarantee quality where cakes have been frozen, stored incorrectly or consumed outside the recommended timeframe.

Force Majeure

Jodie Bakes Ltd shall not be liable for delays or failure to fulfil an order due to circumstances beyond our reasonable control, including but not limited to severe weather, flooding, fire, power outages, supplier shortages, road closures, government restrictions or emergencies.

Should this occur, we will always work with you to find the best possible solution, including rearranging your booking or providing a refund where appropriate.

Acceptance of Terms

By making payment, you confirm that you have read, understood and accepted these Terms & Conditions in full.

Thank You

Thank you for supporting our small business.

Every cake is handmade with love, care and attention, and we’re honoured to be part of your celebrations.

We can’t wait to create something amazing for you.

Happy Caking!

Jodie Bakes Ltd 🧁

OVERVIEW

This website is operated by Jodie Bakes. Throughout the site, the terms “we”, “us” and “our” refer to Jodie Bakes. Jodie Bakes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Jodie Bakes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Jodie Bakes and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit I, Cardigan Workspace, Leeds, ENG, LS4 2BL, United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@jodiebakes.co.uk

As every cake is freshly made to order, collections are arranged by appointment. We will always do our best to accommodate your preferred collection time wherever possible.

Please ensure you arrive during your agreed collection window.

As we are a busy working bakery with varying opening hours, we cannot guarantee that staff will still be available once your allocated collection time has passed.

Unfortunately, if you arrive after your agreed collection window and the bakery has closed, we cannot accept responsibility for missed collections and refunds cannot be issued.

Collection Address

Jodie Bakes Ltd
Cardigan Workspace
Lennox Road
Leeds
LS4 2BL

Finding Us

Our what three words location ///jukebox.handy.total

From Kirkstall Road, turn onto Milford Place (next to JD Gym).

Take the second right onto Lennox Road.

Please do not turn into the Doboy car park.

Continue past the grey entrance gates and follow the road around to the left (it may appear to be a dead end).

You’ll see a white wall-mounted sign reading “Jodie Bakes Collection Point.”

Please collect from this door, as it allows us to safely bring your cake directly to your vehicle.

Cake Care

Every cake leaves our bakery in excellent condition and is checked before collection or delivery.

Once your cake has been collected or delivered, responsibility for the cake transfers to the customer.

Cake care instructions are provided with every order.

For the safest journey home we recommend:

• Place the cake flat in the passenger footwell.

• Direct the air conditioning towards the floor during warm weather.

• Drive carefully and avoid sudden braking or sharp corners.

• Never transport the cake on a passenger’s lap or on a seat.

Once your cake has left our care, we cannot accept responsibility for damage caused during transport, handling or storage.

Warm Weather

Our cakes are made primarily with buttercream and are extremely sensitive to heat.

Please keep your cake refrigerated until approximately 45 minutes before serving.

In warm weather, buttercream cakes can soften, melt or, in rare circumstances, become unstable.

Unfortunately, we cannot accept responsibility for cakes affected by:

High temperatures
Direct sunlight
Warm vehicles
Incorrect storage
Cakes left unrefrigerated

Delivery & Venue Set-Up

Where delivery and set-up have been arranged, we will carefully assemble your cake before leaving the venue and take photographs of the finished set-up.

Where possible, cakes should remain refrigerated until approximately 30–45 minutes before serving.

We will always advise venue staff on the best way to care for your cake before leaving.

However, once we have left the venue, we cannot be responsible for factors outside our control, including:

Weather conditions
Heating or air conditioning
Direct sunlight
Incorrect storage
Movement by venue staff or guests
Accidental damage

Where required, our cakes contain internal supports to maximise stability. However, cakes remain delicate, handmade products and environmental conditions are beyond our control.

Design & Handmade Products

Every Jodie Bakes cake is individually handmade.

Whilst we make every effort to recreate inspiration photographs or previous designs, no two cakes are ever identical.

Small variations in colour, decoration, finish, flowers and placement are to be expected and are part of the unique, handmade nature of our work.

Seasonal products and decorations may occasionally vary depending on availability, but the overall style and quality of your cake will always be maintained.

Changes to Your Order

We understand that plans can change and we’ll always do our very best to accommodate amendments wherever possible.

Changes to flavours, colours, wording, decorations, size, design or collection dates can usually be made up to 14 days before collection, subject to availability.

Unfortunately, changes requested within 14 days cannot be guaranteed, as ingredients, decorations and production schedules will already have been arranged.

If changes can be accommodated, additional charges may apply.

Significant changes requested close to your collection date may be treated as a cancellation of the original booking and a new booking may be required.

Allergies & Dietary Information

Please inform us of any allergies or dietary requirements before placing your order.

Whilst every reasonable precaution is taken, all products are prepared in a kitchen that handles ingredients including:

Gluten
Wheat
Milk
Eggs
Nuts
Peanuts
Soya

We therefore cannot guarantee that any product is completely free from allergens or traces of allergens.

Customers are responsible for informing guests of any potential allergens before consumption.

Fresh Flowers & Non-Edible Decorations

Some cakes may include fresh flowers, dried flowers or decorative items.

Unless specifically prepared for food use, these items are not edible and should be removed before serving.

Where flowers are supplied by a florist or customer, Jodie Bakes Ltd cannot accept responsibility for their suitability for use on food products.

Photography

We love sharing our work!

Unless you specifically request otherwise, Jodie Bakes Ltd reserves the right to photograph your cake for use on our website, social media platforms and future marketing.

No personal information will ever be shared without your permission.

Customer Cancellations

More than 14 days before collection

A full refund of any payments made will be issued.

8–14 days before collection

A 50% refund will be issued.

At this stage, bespoke decorations, colours and materials will often already have been purchased specifically for your order.

7 days or fewer before collection

Unfortunately, no refund can be issued.

By this stage, your production slot has been reserved exclusively for your order and is unlikely to be filled at short notice.

If Jodie Bakes Needs to Cancel

Cancellations from our side are extremely rare.

However, in exceptional circumstances such as illness, emergency or circumstances beyond our control, we may occasionally need to cancel an order.

Should this happen, we will contact you immediately and issue a full refund within 48 hours.

Where possible, we will also offer an alternative collection date.

Food safety is our highest priority and we will never prepare food whilst unwell.

Payment Terms

Payment must be received:

14 days before collection for celebration cakes.
12 weeks before collection for wedding cakes.

Orders placed within 14 days of collection require payment in full at the time of booking.

If payment is not received by the due date, your booking may be released and offered to another customer.

If you have missed your payment deadline, please contact us before making payment to confirm that your booking can still be accommodated.

Bank Details

Bank details will be sent via email.

Please use your name and collection date as your payment reference.

If you’re unable to do this, please send us a quick email once payment has been made so we can match it to your booking.

Late & Non-Collection

It is the customer’s responsibility to collect their order during the agreed collection window.

If you arrive after your allocated time, the bakery may already be closed.

Refunds cannot be issued for missed collections.

Orders that are not collected on the agreed date and where no alternative arrangements have been made may be disposed of after 24 hours.

Damage After Collection

We cannot offer refunds or replacements for cakes that have been damaged after collection or delivery due to transportation, accidental damage, incorrect storage, mishandling or customer error.

Complaints

We hope you’ll absolutely love your cake!

If, however, you have any concerns, please contact us within 24 hours of collection or delivery so that we have the opportunity to investigate and resolve the issue.

Unfortunately, we cannot consider complaints once the cake has been substantially consumed, altered or disposed of.

Consumption & Storage

For the very best quality, we recommend enjoying your cake within 3–5 days of collection (depending on the cake type).

Please follow the storage instructions supplied with your cake.

We cannot guarantee quality where cakes have been frozen, stored incorrectly or consumed outside the recommended timeframe.

Force Majeure

Should this occur, we will always work with you to find the best possible solution, including rearranging your booking or providing a refund where appropriate.

Acceptance of Terms

By making payment, you confirm that you have read, understood and accepted these Terms & Conditions in full.

Thank You

Thank you for supporting our small business.

Every cake is handmade with love, care and attention, and we’re honoured to be part of your celebrations.

We can’t wait to create something amazing for you.

Happy Caking!

Jodie Bakes Ltd 🧁