Privacy Policy

Last Updated: 7 August 2026

At Jodie Bakes Ltd (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, your rights, and how we keep your information secure.

By using www.jodiebakes.co.uk, you agree to the practices described in this Privacy Policy.

1. Who We Are

Jodie Bakes Ltd
Website: www.jodiebakes.co.uk
Email: hello@jodiebakes.co.uk
Registered Address: Dale House, 64 Fink Hill, Horsforth, Leeds LS18 4DH
Jodie Bakes Ltd is the data controller responsible for your personal information.

2. Information We Collect

We may collect the following information when you use our website or place an order.

Information you provide

Name
Billing address
Delivery address
Email address
Telephone number
Order information
Payment information (payments are processed securely by our payment providers. We do not store your full card details.)
Messages submitted through contact forms
Information you provide when ordering bespoke cakes or bakery products

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Date and time of your visit
Referral source
Cookie information

This information helps us improve our website, maintain security and prevent fraud.

3. How We Use Your Information

We only process your personal information where we have a lawful basis to do so.

Your information may be used to:

Process and fulfil your orders
Arrange collection or delivery
Respond to enquiries
Provide customer support
Manage your account (where applicable)
Process refunds
Prevent fraud
Improve our products and services
Comply with legal obligations
Send marketing communications where you have consented or where permitted by law

4. Marketing

If you choose to receive marketing from us, we may send you updates about:

New products
Seasonal collections
Classes
Events
Promotions
Special offers

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.
Jodie Bakes Ltd does not store or have access to your complete payment card details.

6. Cookies

Our website uses cookies to improve your browsing experience.
Cookies help us to:

Keep the website functioning correctly
Remember your preferences
Analyse website traffic
Improve website performance
Measure marketing effectiveness

You can control or disable cookies through your browser settings.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.

7. Analytics

We may use analytics services, such as Google Analytics, to understand how visitors use our website.
These services collect anonymous information including:

Pages visited
Time spent on the website
Device information
General location (not your precise address)

This information helps us improve our website and customer experience.

8. Sharing Your Information

We never sell your personal information.
We may share your information where necessary with trusted third parties, including:

Payment providers
Website hosting providers
Delivery or courier companies
Email marketing providers
Professional advisers such as accountants or solicitors
IT service providers
Government or regulatory authorities where required by law

These organisations only receive the information necessary to provide their services.

9. Data Retention

We only keep your personal information for as long as necessary.
This may include retaining:

Customer order information for accounting and tax purposes
Customer communications
Information required by law
Marketing preferences until you withdraw your consent

When your information is no longer required, it will be securely deleted or anonymised.

10. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

Although we take every reasonable precaution, no internet transmission can ever be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Restrict how your information is processed in certain circumstances
Object to certain processing activities
Request transfer of your data where applicable
Withdraw your consent at any time where processing relies on consent

To exercise any of these rights, please contact us using the details below.

12. Children’s Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental involvement.

13. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or website functionality.
The latest version will always be published on this page.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Jodie Bakes Ltd

Website: www.jodiebakes.co.uk
Email: hello@jodiebakes.co.uk
If you remain unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk